We are proud of both our company and product line; however, we also know that there are times when things just don’t seem to work out. Either there was a change in needs, a shipping exception or other unforeseen event, we want to make the return as easy as possible for you – our customer.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging as applicable.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 24 hours
Late or missing refunds (if applicable)
– If you haven’t received a refund yet, first check your bank account again.
– Then contact your credit card company, it may take some time before your refund is officially posted.
– Next contact your bank. There is often some processing time before a refund is posted.
– If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Reasons for return rejection:
– Damaged product
– Missing pieces or components
– Obvious signs of use
– Return request received after the 30 day refund policy period
– Item sent back without prior authorization
Sale items (if applicable)
Our refund policy extends to both regular and sale price items. However, if an item is marked as “clearance”, our refund policy does not apply. We will clearly indicate this exception in the item description.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 28822 Old Town Front Street, Ste 109, Temecula, CA, 92590, United States.
To return your product, you should mail your product to: 28822 Old Town Front Street, Ste 109, Temecula, CA, 92590, United States.
You will be responsible for paying for your own shipping costs for returning your item.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.